How to Discuss Mistakes with Clients

2021-12-15T22:18:58-08:00December 20th, 2021|Client Services|

Mistakes are an unavoidable part of life, but they can be particularly difficult to handle when they involve your client’s case. Whether you’re an attorney, paralegal, or legal support staff - there may be occasions where you have to relay news of an internal error. Client communication is always critical for the legal industry, but [...]