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HOW TO WORK WITH THE CLIENT CARE DEPARTMENT

The First Legal Client Care Department was specifically created in 2015 to support our File Thru Trial platform. What makes the Client Care Department unique is that every specialist is able to answer any question you may have across all First Legal divisions. In fact, questions about our Court & Process, Investigations, Records, Digital, and Depositions divisions will all be answered and resolved quickly and effectively by a trained specialist who has access to all your First Legal accounts.

Client Care Specialists are trained to handle almost any request, including questions about the status of your job, billing questions, and requests for case summaries and invoices. When your question needs a more in-depth answer, Client Care will reach out to subject matter experts to ensure that you receive the support you need. This simplifies the process and provides you with a single point of contact for all your questions!

If you’d like to contact us, simply click to chat from any page of the website, email clientcare@firstlegal.com, or call our department between 7:30am and 5:30pm at 877.350.8698. We will be happy to assist you! After hours, you may also leave a message, or call our main line at 800.889.0111 for urgent requests. Client Care specialists are here to meet your needs, from File Thru Trial.

Want to work with a Client Care Specialist? Call 877.350.8698 for any of the following:

  • Address and name changes on your account
  • Any and all billing questions
  • Case summary reports
  • Changes to account preferences
  • Court requirements
  • Credit memos
  • Expansion of services or additional services on an existing job
  • Explanation of charges
  • Feedback regarding a service or experience with First Legal
  • First Connect questions or login and password issues
  • Questions about advanced fees or wait time
  • Questions regarding rates, or requests for rates
  • Service issues such as questions about an outstanding job

Consider the Client Care Department a resource for all your First Legal Needs, from File Thru Trial. We look forward to helping you achieve your goals through our commitment to quality service and depth of industry knowledge!

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