When you are reconciling your monthly statement, your priority is to resolve it as quickly and painlessly as possible. That’s why First Legal is here to help you navigate the process. We’ve crafted this article to help you understand our billing cycle and our rates. We prioritize customer service, which is why we have a dedicated Client Care Department to answer all client billing inquiries. From a simple copy of a ticket or invoice, to complex queries about the breakdown of charges on an order, a team of professionals is always ready to help you.
As a client, you may be facing questions about the coding of abbreviations, the breakdown of charges, or the fees advanced at the court. For example, if your firm was charged twice for court appearance fees, we have a simple process for solving the problem after you have paid. We will also need the face pages of the documents, along with your receipts, and the caption pages of the filed documents. Simple action plans like these help make your interactions with the billing process as smooth as possible.
Have a question about our billing abbreviations? When you would like to discuss the specific service we charged you for, you can reach out and contact us at any time. We have also provided a helpful guide to our abbreviations here.
If you would like to reach out to the First Legal Client Care Department, call us at 877.350.8698 from 7:30 am to 5:30pm, or email us at firstname.lastname@example.org. A dedicated team of professionals is standing by to help you resolve any problems you may be facing!