Mistakes are an unavoidable part of life, but they can be particularly difficult to handle when they involve your client’s case. Whether you’re an attorney, paralegal, or legal support staff - there may be occasions where you have to relay news of an internal error. Client communication is always critical for the legal industry, but [...]
How does your firm currently handle research needs? Is the task performed by attorneys and paralegals? While some firms employ a research attorney who is fully devoted to research and writing, most opt to handle the workload internally. Unfortunately, this decision can lead to problems as your case makes its way to a judge. In [...]
Most firms value close relationships with their clients. Each positive interaction leads to greater job satisfaction on the part of the client and greater investment on the part of the attorney. In fact, many firms work hard to cultivate these strong, mutually beneficial relationships. Over the past year, one tactic to improve client satisfaction has [...]
When you think of virtual meetings, do you imagine a group of people circled around a small monitor as an executive gives a presentation? For years, virtual meetings were exactly that. Luckily, as technology has advanced, these virtual meetings have become more intimate and personalized than ever before. Additionally, virtual meetings can take your firm [...]
First Legal’s Client Care division was formed in 2015 to be a convenient and easy one-stop shop for all our clients’ questions and requests. This division represents the natural evolution in our commitment to communication and client support. With an email or call, we’ll take your problem off your plate and resolve it – it’s [...]
At First Legal, we know that it’s the unique and dedicated individuals in our large and diverse company that set us apart from the competition. Client Care Manager Heather Reff is no exception. In addition to her outstanding work ethic and commitment to our clients’ satisfaction, she is also a talented artist and a devoted [...]
As a First Legal client, you’ve probably encountered our friendly and helpful Client Care department. When you call or send an email, you are likely to be connected with a Client Care Specialist, eager to help answer your query or request. With so many clients reaching out, we rely on our Client Care Specialists to [...]
When you partner with First Legal, you have access to our first-class online ordering system. Consistent, easy access to our online ordering system can simplify your workflow, allowing you to place orders quickly and efficiently. Our First Connect system lets you review your full order history at any time, so you will be able to [...]
The First Legal Client Care Department was specifically created in 2015 to support our File Thru Trial platform. What makes the Client Care Department unique is that every specialist is able to answer any question you may have across all First Legal divisions. In fact, questions about our Court & Process, Investigations, Records, Digital, and [...]
When you are reconciling your monthly statement, your priority is to resolve it as quickly and painlessly as possible. That’s why First Legal is here to help you navigate the process. We’ve crafted this article to help you understand our billing cycle and our rates. We prioritize customer service, which is why we have a [...]
